Game 999's Terms & Conditions

Game 999 (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service operated through the website game999.biz. These Terms & Conditions ("Terms") constitute a legally binding agreement between game 999 and its users.

By using this platform, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of them, please refrain from using the platform.

These Terms & Conditions apply to all game 999 services – Sports Betting, Live Casino, lottery, slots, and any other gaming services. Specific promotions or bonuses may have their own additional terms, which will apply alongside these main Terms & Conditions.

To open an account on game 999, the following conditions must be met:

• You must be 18 years of age or older.
• Each individual may only register one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration – including your name, mobile number, and date of birth – must be accurate and genuine.
• A copy of your national ID or passport may be requested for KYC (Know Your Customer) verification.
• You are solely responsible for keeping your account password confidential.
• You are solely responsible for all activity that takes place on your account.

If we have reason to believe that any information provided is false or incomplete, game 999 reserves the right to verify or temporarily suspend the account at any time. Withdrawals may be held until the verification process is complete.

Transferring, selling, or sharing your account with a third party is strictly prohibited. If you notice any suspicious activity on your account, please notify our support team immediately.

Game 999 strictly prohibits anyone under the age of 18 from using the platform. Online gaming is an entertainment activity intended for adults, and protecting minors is one of our highest priorities.

If a parent or guardian suspects their child is using game 999, please contact us immediately at support@game999.biz. We will act promptly to close such accounts.

You can restrict access to gaming sites on your device using parental control software. We are always mindful of and committed to protecting minors.

Game 999 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Please keep the following payment guidelines in mind:

• Minimum deposit amounts vary by payment method. Contact the help center for current limits.
• Deposits are generally credited to your account within 30 seconds to 5 minutes.
• Withdrawals are typically processed within 1–3 business days.
• KYC verification must be completed before any withdrawal can be processed.
• Only payment methods registered in your own name may be used.
• Deposits and withdrawals from third-party accounts are strictly prohibited.

If a deposit fails or a withdrawal is delayed for any reason, please contact our support team right away. game 999 is committed to resolving any transaction issues caused by technical errors.

Game 999 regularly offers a variety of bonuses and promotions. Each bonus has its own specific terms, but the following general rules apply across the board:

• Bonus funds cannot be withdrawn directly – specific wagering (rollover) requirements must be met first.
• Welcome bonuses typically require wagering 10–30 times the bonus amount.
• Every bonus has a set expiry date. Any unused bonus will be cancelled once it expires.
• It is generally not possible to have multiple bonuses active at the same time.
• Creating multiple accounts to take advantage of bonuses will result in all accounts and bonuses being cancelled.
• game 999 reserves the right to modify or discontinue any bonus program at any time.

For full details on bonuses, visit our Bonus page or contact our support team. In any dispute regarding bonus terms, game 999's decision will be considered final.

All games on game 999 – Sports Betting, Live Casino, lottery, and slots – operate in a fair and transparent environment. The key principles of our gaming rules are:

• All game outcomes are determined by a verified Random Number Generator (RNG).
• game 999 reserves the right to change odds in Sports Betting, but the odds at which a bet was accepted will remain in effect.
• If a game is cancelled due to a technical error, the bet amount will be refunded.
• In Live Casino, the dealer's decision is final. Claims outside the established rules will not be accepted.
• Fair and respectful conduct must be maintained while playing.

Game 999 believes that gaming is fundamentally about entertainment. We support responsible gaming and encourage players to set their own limits. Visit our Responsible Gaming page to learn more.

The following activities are strictly prohibited on game 999 and may result in account termination:

• Creating multiple accounts or abusing bonus offers.
• Involvement in match-fixing or any form of cheating.
• Using automated bots or software to play games.
• Attempting to hack or exploit any system vulnerability.
• Conducting transactions through third-party payment methods.
• Rude or threatening behaviour toward other users.
• Opening or maintaining an account using false information.
• Money laundering or any other illegal financial activity.

Game 999 reserves the right to suspend or terminate any account without prior notice in the following circumstances:

• Violation of any clause within these Terms & Conditions.
• Failure to pass KYC verification or submission of fraudulent documents.
• Extended inactivity for more than 12 months.
• Upon requesting self-exclusion.
• Upon instruction from legal or regulatory authorities.

You may close your account at any time by emailing support@game999.biz. Please withdraw your balance before closing – if any balance remains after closure, contact our support team to retrieve it.

By participating on game 999, you acknowledge that:

• Online gaming and betting carry financial risk, and you are knowingly accepting that risk.
• There is no guarantee of recovering lost funds.
• game 999 is not responsible for internet connectivity or technical issues on your end.
• You are primarily responsible for the security of your own account.

Game 999 is committed to maintaining a reliable and secure platform. However, service may be temporarily disrupted due to unforeseen technical issues or force majeure events. In such cases, game 999 will work to resolve the issue as quickly as possible.

Game 999 reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via their registered email or a notice on the platform.

Continued use of the platform after any changes take effect will be considered your automatic acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions or concerns about these Terms & Conditions, please reach out to us:

• Email: support@game999.biz
• Live Chat: Bengali support available 24/7
• Help Center: Find detailed guides on the /help-center page

We take every complaint seriously and are committed to providing a resolution as quickly as possible.